Frequently Asked Questions (FAQ's)
Frequently Asked Questions
Everything you need to know about ordering, delivery, Cash on Delivery, our soap, replacements and refunds — answered clearly and honestly.
Can't find your answer? Email us at support@oreablush.comWe have answered the questions we get asked most often, organised by topic so you can find what you need quickly. Click any question to expand the answer. If something is not covered here, our support team is available Monday to Saturday, 9 AM to 6 PM IST, at support@oreablush.com or +91 89206 17282.
Orders
Choose your pack (Pack of 2, 3 or 4) on the product page. For Cash on Delivery tap Order Now - Cash on Delivery, enter your name, phone number, full address with house number, a nearby landmark, PIN code, and confirm. For online payment tap Add to Cart - Pay Online and pay by UPI, card, net banking or wallet at our secure checkout.
You receive an order confirmation by SMS and email with your order number. Keep it for any query.
Tip: Double-check your phone number and address. A complete address with a landmark is the single biggest reason a parcel reaches you on the first attempt.
So the courier can reach you on the delivery day. An unreachable phone number is the most common reason a COD parcel comes back to us. The OTP takes a few seconds and protects your order.
Yes, as long as it has not been dispatched. Call +91 89206 17282 or email support@oreablush.com with your order number, ideally within a few hours of ordering. Once the parcel is packed and handed to the courier we cannot change the address, pack size or quantity.
Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 7 business days. Cash on Delivery orders have no payment to refund.
Delivery
Most orders arrive within 1 to 4 days of ordering. Orders placed before 12 PM IST, Monday to Saturday, go out the same or next business day. Remote PIN codes can take up to 7 business days. Business days exclude Sundays and public holidays.
Yes. Delivery is free on every order and every pack size. There is no Cash on Delivery fee and no hidden charge. The price shown on the product page is exactly what you pay.
To every serviceable PIN code in India, across all states and union territories, including tier 2 and tier 3 towns. We do not ship outside India.
When your order is dispatched you get a tracking link by SMS and email. You can also track your order any time with your order number and mobile number. A tracking pause of 24 to 48 hours between courier hubs is normal.
Our courier partners usually attempt delivery 2 to 3 times and call before coming. Please keep your phone reachable. If every attempt fails, the parcel returns to us; contact us and we can reship it once you confirm the address and availability.
Cash on Delivery and Payments
Yes, Cash on Delivery is available on every order at no extra charge. Pay the courier in cash when the parcel arrives. The price already includes GST and a GST invoice is emailed to you.
UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards, net banking and wallets, through Shopify's secure, encrypted checkout. We never see or store your card details.
Yes. Every online-paid order gets a free bath loofah packed in the parcel.
Yes. All prices on oreablush.com include GST. You receive a GST invoice from Roziyo Trading Private Limited (GSTIN 09AAKCR0819D1ZG) with your order confirmation.
About the OreaBlush Beauty Bar
Goat Milk, Shea Butter, Kokum Butter, Olive Oil, Sweet Almond Oil, Coconut Oil, Castor Oil, Colloidal Oatmeal, Aloe Vera, Licorice Root, Panthenol, Vitamin E and Kojic Acid Dipalmitate. Thirteen named ingredients, all listed on the product page and on the box.
No SLS, no parabens, no artificial colour. Dermatologically tested. Cruelty-free.
Yes. It is a mild bar made for daily use on both face and body, with Goat Milk and Shea Butter that cleanse without stripping skin.
It is a mild, dermatologically tested bar with no SLS, parabens or artificial colour. For very sensitive skin, try it on a small patch first. If you or your child have a diagnosed skin condition, ask your doctor before changing soap.
Each bar is 100 g and lasts about 3 to 4 weeks for one person with daily use. Keep the bar dry between uses (a soap dish that drains helps) and it lasts longer. Pack of 4 keeps a family stocked for months.
The OreaBlush Beauty Bar is made in India in a GMP and ISO certified facility, and triple-milled for a dense, smooth, long-lasting bar. Formulation, quality checks and packaging are OreaBlush's own.
No. OreaBlush is cruelty-free.
Best before 24 months from the date of manufacture, printed on the box. Store unopened bars in a cool, dry place away from direct sunlight. Once in use, keep the bar dry between washes.
No. It has a mild, pleasant fragrance that does not linger, which is why buyers with a sensitive nose choose it.
Replacements and Refunds
Soap is a personal-care item, so for hygiene reasons we cannot take it back for change of mind or personal preference, or once it has been opened or used. This applies to every order. Please read the product page carefully before ordering; if in doubt, start with the Pack of 2.
Tell us within 48 hours of delivery at support@oreablush.com or +91 89206 17282 with your order number and clear photographs of the product and packaging (an unboxing video helps). After a quick verification we send a replacement or issue a full refund, your choice, at no cost to you.
Please: do not accept a parcel that looks seriously damaged or tampered with at the door, and photograph the package before opening it if possible.
Approved refunds are processed within 7 business days. Prepaid orders are refunded to the original payment method (UPI, card, net banking or wallet). Cash on Delivery orders are refunded by bank transfer or UPI to the account details you share with us through our secure refund form. We will never ask for your ATM PIN, CVV, full card number, OTP or banking password.
If the courier confirms a parcel as lost, we reship your order at no charge or refund you in full, whichever you prefer.
Company and Support
OreaBlush is a skincare brand of Roziyo Trading Private Limited, a private limited company incorporated in 2020 and registered in Ghaziabad, Uttar Pradesh (CIN U52609UP2020PTC126907, GSTIN 09AAKCR0819D1ZG). The OREABLUSH trademark application was filed in July 2026. Full details are on our About page.
Phone +91 89206 17282 or live chat on the website, Monday to Saturday, 9 AM to 6 PM IST. Email support@oreablush.com any time; we reply within 2 business days.
If our support team has not resolved your concern, escalate it to our Grievance Officer at support@oreablush.com with your order number and a summary of the issue. We acknowledge within 2 business days and give a formal response within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020. All disputes are subject to the courts of Ghaziabad, Uttar Pradesh.
Still Have Questions? Explore Our Policies
Roziyo Trading Private Limited (trading as OreaBlush) | CIN: U52609UP2020PTC126907 | GSTIN: 09AAKCR0819D1ZG | Ghaziabad, Uttar Pradesh 201012, India | support@oreablush.com | +91 89206 17282
